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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C. It’s simple.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. It's simple.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. It's simple.