The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Currently, bol.com works with approximately 700 Service Experts mainly on chat and e-mail from home. Obviously, retail and e-commerce volumes are up, especially due to more customers ordering online. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.
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