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6 Ways to Improve Omnichannel Customer Experience

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 83
Omnichannel Net Promoter Score Customer Experience Social Media 83
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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

MAY 19, 2020

Currently, bol.com works with approximately 700 Service Experts mainly on chat and e-mail from home. Obviously, retail and e-commerce volumes are up, especially due to more customers ordering online. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52
Contact Center Start-ups E-commerce Innovation 52
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