Intercom, Inc.

OCTOBER 13, 2022

This messenger is designed to simply show the key support and engage content that this e-commerce website offers, displayed in a condensed minimal messenger which fits their brand. Step, an exciting mobile banking product for teams, has a messenger with mobile-optimized design, customized to feel native to this modern consumer app.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

JUNE 26, 2023

Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Steven Van Belleghem

MAY 19, 2020

Currently, bol.com works with approximately 700 Service Experts mainly on chat and e-mail from home. Obviously, retail and e-commerce volumes are up, especially due to more customers ordering online. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52