Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

JUNE 26, 2023

Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Consider a customer looking to buy sports shoes from a popular brand. Net Promoter Score – NPS 2. Engage buyers at every step 2.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Steven Van Belleghem

MAY 19, 2020

Currently, bol.com works with approximately 700 Service Experts mainly on chat and e-mail from home. In the beginning it took some time to get used to this remote and virtual situation, but everyone is really motivated to offer the best bol.com worthy service from home to all the bol.com customers.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52