AI Customer Satisfaction E-commerce Structured Data 
Lumoa
JUNE 26, 2023
Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Consider a customer looking to buy sports shoes from a popular brand. Net Promoter Score – NPS 2. Engage buyers at every step 2.
Steven Van Belleghem
MAY 19, 2020
That will be a big part of the future of work and building a fantastic customer experience too. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Currently, bol.com works with approximately 700 Service Experts mainly on chat and e-mail from home.
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