Intercom, Inc.

OCTOBER 13, 2022

This messenger is designed to simply show the key support and engage content that this e-commerce website offers, displayed in a condensed minimal messenger which fits their brand. What would tickets work like if they were invented today with modern technology and current consumer behavior patterns?

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

JUNE 26, 2023

Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52