article thumbnail

Sprinklr named to IDG Insider Pro and Computerworld’s 2021 list of 100 Best Places to Work in IT

Sprinklr

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth.

CXM 96
article thumbnail

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. For example, combining unstructured feedback with structured data from surveys can provide insight into the ‘why’ behind the customer/consumers’ survey responses.

VOE 40
article thumbnail

Speech Analytics and AI Is a Winning Combination

DMG Consulting

To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. But this is just the beginning. What’s Next.

AI 48
article thumbnail

Building Customer Centric Organizations – TSIA Keynote Recap from Customer Success Summit 2017

Totango

In the past when selling technology, organizations would sign on the dotted line and pay upfront. Organizations can use data to grow from low adoption, to high adoption, and finally to effective adoption. To structure data-driven processes, TSIA advocates two frameworks, LAER (internal) and PIMO (external, customer-facing).

article thumbnail

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

DMG Consulting

DMG’s 12 th annual edition of this Report provides a comprehensive review and unparalleled analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. We are a strategic advisor to end users and vendors, large and small, and the financial community.

article thumbnail

12+ Must Ask Product Survey Questions to Improve Your Product

SurveySensum

You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. Closed-ended questions provide structured data, while open-ended questions yield qualitative insights. The lack of timely software updates and bug fixes.