Doing CX Right

JULY 9, 2023

Victoria Pelletier, a corporate leader known as "the turnaround queen," and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership. The post Future-Proofing Your Business with Unstoppable CX Leadership and Innovation appeared first on Doing CX Right.

Innovation 98

Innovation CX Business Growth Customer Experience 98

The DiJulius Group

JULY 9, 2023

Learning to build a culture of connection is more important than ever. Training employees to develop the people skills necessary to build relationships is essential to their and your customer’s well-being. The U.S. Surgeon General, Dr. Vivek H. Murthy, released an advisory of how the “epidemic of loneliness and isolation” is negatively impacting millions of.

Customer Experience 52

Customer Experience 52

DMG Consulting

JULY 9, 2023

Question: We’re implementing a real-time guidance application and don’t want to overwhelm our agents. What are some best practices? Answer: Real-time guidance (RTG) applications should help a company transform their approach to servicing, sales, and even collections. These tactical “real-time, all the time” solutions make high-value contributions to organizations by changing the manner in which conversations are handled.

Sentiment Analysis 48

Sentiment Analysis Compliance Contact Center CRM 48