Callminer
SEPTEMBER 25, 2023
The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.
The DiJulius Group
SEPTEMBER 25, 2023
Your prices are non-negotiable. Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose.
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DMG Consulting
SEPTEMBER 25, 2023
The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.
Doing CX Right
SEPTEMBER 25, 2023
Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of "Empathy In Action." You'll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions. The post Empathy at Scale: Building Lasting Customer and Employee Relationships appeared first on Doing CX Right.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Zonka Feedback
SEPTEMBER 25, 2023
Enterprise survey software enables large businesses to make informed business decisions with detailed insights. It empowers frontline teams to C-suite leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.
Help Scout
SEPTEMBER 25, 2023
In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
SEPTEMBER 25, 2023
In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.
Intercom
SEPTEMBER 25, 2023
You satisfy your customers, but can you satisfy our curiosity? With Alex Sanchez, Customer Experience Lead at Fintual. Please tell us a little bit about your company and what you do there. I am a Customer Experience Lead at Fintual. We offer people the chance to save and invest in a simple way. Which celebrity would be really great at your job, and why?
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