Callminer
SEPTEMBER 25, 2023
The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.
The DiJulius Group
SEPTEMBER 25, 2023
Your prices are non-negotiable. Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose.
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DMG Consulting
SEPTEMBER 25, 2023
The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.
Intercom
SEPTEMBER 25, 2023
You satisfy your customers, but can you satisfy our curiosity? With Alex Sanchez, Customer Experience Lead at Fintual. Please tell us a little bit about your company and what you do there. I am a Customer Experience Lead at Fintual. We offer people the chance to save and invest in a simple way. Which celebrity would be really great at your job, and why?
Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
Doing CX Right
SEPTEMBER 25, 2023
Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of "Empathy In Action." You'll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions. The post Empathy at Scale: Building Lasting Customer and Employee Relationships appeared first on Doing CX Right.
SurveySensum
SEPTEMBER 25, 2023
In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Help Scout
SEPTEMBER 25, 2023
In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.
MyCustomer Experience
SEPTEMBER 25, 2023
In the considerably less ‘connected’ days of the late 20th century, when shopping was broadly confined to visiting stores for a regular.
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