Mon.Sep 25, 2023

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2023 CallMiner CX Landscape Report highlights growing AI impact on CX


The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

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Boost Your Customer Service Strategy’s Success With These Proven Tips

The DiJulius Group

Your prices are non-negotiable. Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose.


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The value of interaction Analytics is significant!

DMG Consulting

The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.

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Response Time: Vol. 14


You satisfy your customers, but can you satisfy our curiosity? With Alex Sanchez, Customer Experience Lead at Fintual. Please tell us a little bit about your company and what you do there. I am a Customer Experience Lead at Fintual. We offer people the chance to save and invest in a simple way. Which celebrity would be really great at your job, and why?

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SaaS Evolution: The Critical Role of Embedded Finance

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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Empathy at Scale: Building Lasting Customer and Employee Relationships

Doing CX Right

Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of "Empathy In Action." You'll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions. The post Empathy at Scale: Building Lasting Customer and Employee Relationships appeared first on Doing CX Right.

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Maximizing the ROI of Video Marketing with Customer Feedback


In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

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AI Knowledge Base: An Essential Guide

Help Scout

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.

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A question of loyalty

MyCustomer Experience

In the considerably less ‘connected’ days of the late 20th century, when shopping was broadly confined to visiting stores for a regular.