Qualtrics

MAY 1, 2019

Her mission is to bring these audiences closer to education institutions through two-way dialog and excellent supporter care. Key action: Ask for feedback at every touchpoint; don’t just rely on surveys. Applying this lesson to higher education, you need champions for good alumni engagement around your university.

Close the Loop 39

Close the Loop CX Invoicing Education 39

ClearAction

JUNE 25, 2023

Get crystal clear with performance standards, accordingly, for both non-customer-facing and touchpoint groups. Ask your CX teams to adjust the ways the collect, communicate, and champion customer insights to educate every work group. Everything every work group does should cater first to them and secondarily to other customer groups.

CX 62

CX Data Mining Non-Profits Invoicing 62

Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. The key here is to keep the cost of customer acquisition down.

Customer Acquisition 195

Customer Acquisition Sales Start-ups Invoicing 195

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? With this vendor, will your company be able to meet customers through multiple channels and touchpoints? (In In other words, will this vendor contribute to your omnichannel strategy?).

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Freelancers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42