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Top 14 Ways to Build an Effective Customer Experience Strategy

Aquire

Practice social listening. Social media is where customers are usually the most honest and vocal. That’s why you need to enable proactive and educational marketing in addition to traditional campaigns as part of your digital transformation efforts. Asking for feedback is the best way to close this gap.

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Customer Perception: The Complete Guide

Fonolo

What is Social Listening, and How Do You Do It? The other way of ‘listening’ available to brands is listening to online chatter. Consider including a short, binary or NPS-style scale in these places: At the end of emails On receipts After customer sales calls At the bottom of self-help articles 2.