CSAT.AI

NOVEMBER 9, 2022

Demographic data covers socio-economic areas like race, age, gender identity, income, relationship status, education, family size, homeownership and location. You could have two customers of the same age, race, gender identity, income, education and location but one is devoted to yoga and the other has no interest in exercise at all.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

CommBox

MARCH 2, 2022

Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening. Use the information here to educate your representatives on the proper ways of talking to customers and addressing their needs.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

Practice social listening. Social media is where customers are usually the most honest and vocal. That’s why you need to enable proactive and educational marketing in addition to traditional campaigns as part of your digital transformation efforts. Asking for feedback is the best way to close this gap.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Fonolo

JULY 5, 2023

What is Social Listening, and How Do You Do It? The other way of ‘listening’ available to brands is listening to online chatter. Better still, automate it: Track customer sentiment score based on the language and tone a customer uses while they’re talking to an agent.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Customer Bliss

NOVEMBER 1, 2016

Brenda Wensil is the Chief Customer Officer at the Department of Education Federal Student Aid Office. Funding your education is obviously a very important aspect of many people’s lives (it’s central to the idea of “The American Dream,” for example), so Brenda’s work has a near-constant importance.

Social Media 47

Social Media Non-Profits Construction Social Listening 47

SugarCRM

FEBRUARY 11, 2020

Stick to your best practices: Even though the paid side of social media marketing is quite different than the organic side, the same best practices like social listening and tying efforts back to demand generation still apply. Remember to Educate, Not Interrupt.

Social Media 26

Social Media Education Social Listening Start-ups 26

SugarCRM

FEBRUARY 11, 2020

Stick to your best practices: Even though the paid side of social media marketing is quite different than the organic side, the same best practices like social listening and tying efforts back to demand generation still apply. Remember to Educate, Not Interrupt.

Social Media 20

Social Media Education Social Listening Start-ups 20