SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

CommBox

MARCH 2, 2022

Comb through the messages between your support team and customers to see if your team resolved the issues or left a bad taste in the customers’ mouths. Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

Customers were asked to rate how they were feeling based on this scale. Pay attention to customer feedback. According to research from Bain & Company, 80 percent of companies believe they are providing great customer service, but only 8 percent of customers agree with them. Practice social listening.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Fonolo

JULY 5, 2023

Better still, automate it: Track customer sentiment score based on the language and tone a customer uses while they’re talking to an agent. What is Social Listening, and How Do You Do It? The other way of ‘listening’ available to brands is listening to online chatter.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104