Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. What is Social Listening, and How Do You Do It?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. For starters, you can check your social inbox (if you use social media as a channel to receive queries from customers) or customer service platforms like CommBox. Another way to track complaints is customer feedback.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

That’s because UX design is essential for the main points where customers enter their relationship with your brand, namely your product and/or your website. Three design tips for creating a great customer experience: Create a consistent brand experience across channels – your website, apps, email, and social media channels.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52