Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. What is Social Listening, and How Do You Do It?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Away from the office, he enjoys traveling and golf.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. For starters, you can check your social inbox (if you use social media as a channel to receive queries from customers) or customer service platforms like CommBox. Another way to track complaints is customer feedback.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. But, capturing this huge volume of fragmented, unsolicited feedback is only part of the story. Here are 19 use cases.

CXM 111

CXM Manufacturing Social Media Social Listening 111

SurveySensum

JUNE 29, 2023

By doing these, you can see a direct boost in customer satisfaction. But How Can You Understand Customers’ Needs and Expectations? Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Aquire

OCTOBER 5, 2021

Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. The takeaway is: no channel is too small to be part of your overall digital customer service strategy. Social media. Video chat. Knowledge base.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

AUGUST 2, 2021

In SaaS especially, proactive service includes reaching out to customers to help them make the most of the platform – before they stop using it altogether for lack of results. 7 ways to implement proactive customer service. Proactive communication depends on your customer service employees. Listen to social media.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Aquire

SEPTEMBER 18, 2021

That’s because UX design is essential for the main points where customers enter their relationship with your brand, namely your product and/or your website. Three design tips for creating a great customer experience: Create a consistent brand experience across channels – your website, apps, email, and social media channels.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Zendesk

OCTOBER 20, 2023

Marketing teams use customer service plans to understand the target customer better, personalize messaging, and deliver brand consistency throughout the customer journey. A customer satisfaction (CSAT) survey is automatically sent to the customer to collect feedback about the interaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Aquire

DECEMBER 21, 2021

And that’s basically what customer experience is: your relationship with customers and prospective buyers. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. But, there’s always room for improvement in how well you understand customer impressions and what you do with that insight.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Comm100

MAY 10, 2018

This newly strengthened relationship comes with an added perk: complaining customers who are impressed by a company’s resolution often let their social circles know, either in person or on social media. Unfortunately, not all customers make genuine complaints. How Can You Best Take Advantage of Customer Complaints?

Social Listening 80

Social Listening Social Media Customer Service Start-ups 80

Experience Investigators

AUGUST 3, 2021

Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications. They are reacting to the feedback and reporting on the results. It’s your customers.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

SurveySensum

SEPTEMBER 19, 2022

Voice of the customer – Visualization at various stages. Here’s a 3-step process for data visualization of the voice of customer data. Channels to Capture Voice Of Customer. Customer interviews. Social media. What is Voice of Customer (VOC)? Channels to capture the voice of the customer .

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52