CSAT.AI

NOVEMBER 9, 2022

Demographic data covers socio-economic areas like race, age, gender identity, income, relationship status, education, family size, homeownership and location. You could have two customers of the same age, race, gender identity, income, education and location but one is devoted to yoga and the other has no interest in exercise at all.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

CommBox

MARCH 2, 2022

Comb through the messages between your support team and customers to see if your team resolved the issues or left a bad taste in the customers’ mouths. Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. Active listening is key to forming close customer relationships.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

SEPTEMBER 18, 2021

What is a customer experience strategy? A customer experience strategy is a holistic plan to increase customer satisfaction and engagement across all interactions with your brand, from discovery to post-purchase. Follow up with customers over the phone or email to get clarifications. Practice social listening.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Customer Bliss

NOVEMBER 1, 2016

Brenda Wensil is the Chief Customer Officer at the Department of Education Federal Student Aid Office. Funding your education is obviously a very important aspect of many people’s lives (it’s central to the idea of “The American Dream,” for example), so Brenda’s work has a near-constant importance.

Social Media 47

Social Media Non-Profits Construction Social Listening 47

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. As a social media software, it excels in marketing. Freelancers. Specs : Industry : Any.

Social Media 42

Social Media CRM Omnichannel Invoicing 42