Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Paul, how are you? Paul Adams: I’m good, Des.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Is it ensuring you’re ahead and on top of any negative feedback?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. The contact centers need to upgrade their tech stack to include data from the edge devices.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . in seconds using machine learning. Verint ForeSEE.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52