DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Aquire

AUGUST 27, 2021

It’s about using data, AI machine learning, and predictive analytics to understand your audience’s individual behaviors and make interactions more relevant to them. But, hyper-personalization would be something like Spotify’s recommendation engine or advertising based on location tracking. Screenshot from Spotify.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Comm100

NOVEMBER 25, 2020

Whether it’s businesses, government agencies, or banks, technology is helping the customer support teams of these organizations evolve from being simple support providers to a full-fledged growth engine. Instead, social media, forums, review sites, and communities have all become important parts of the customer service ecosystem.

CRM 52

CRM AI Customer Service ML 52

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. Frequently asked questions What’s the difference between machine learning and artificial intelligence?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Ameyo Callversations

MARCH 2, 2022

The use of machine learning coupled with Artificial intelligence and automated voice responses in a Contact center also helps the agents assist customers by making the calls interactive. To avoid these problems, engineers designed voice bots. Another customer must wait for the agent to connect with a call.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. From sending e­mails to posting on social media or updating your CRM, automation allows for greater efficiency and productivity.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

CommBox

OCTOBER 11, 2021

59% of online purchasers are aware of social commerce. Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Top 5 eCommerce Shopping trends in 2021. 63% of shoppers who visit Amazon or Walmart.com visit these sites for initial product research.

Sales 52

Sales Omnichannel Social Media Retail 52

Zendesk

JULY 27, 2021

As a customer base grows—and the number of tickets grows with it—implementing AI and machine learning can help the support team manage inquiries more efficiently. AI tools can unify data, bringing all customer information—including purchase history, billing information, social media data, and loyalty programs—into one place.

CX 52

CX Manufacturing Healthcare Entertainment 52

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. Cloud-based integration platforms can make the lives of the contact center engineers easy.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

NOVEMBER 7, 2023

No matter how good your products or services are, search engine ranking is still king in self-service buying. So, you need to ensure that you use the right tools to help you increase your search engine ranking. Search engine optimization strategies are the first you should look into in the process. How’s Your Ranking?

B2B 26

B2B B2C E-commerce Engineering 26

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. We can’t say it caught us by surprise.

Customer Service 64

Customer Service AI Machine Learning Technology 64

SugarCRM

AUGUST 16, 2022

They get lead contact information when a prospect interacts with your data points, such as: Social media. AI-driven tools, such as Sugar’s AI engine SugarPredict , use automated machine learning to incorporate predictive lead scoring into your leads and contact records. Online content (e.g., Feedback surveys.

Social Media 26

Social Media Sales Machine Learning AI 26

Intercom, Inc.

OCTOBER 14, 2019

Third-party review sites like G2 , research firms like Gartner, and discussions on social media give customers direct access to both data-driven and anecdotal information about products, enabling them to make better purchasing decisions. This is largely due to a couple factors: Software buyers are more educated than ever before.

Sales 162

Sales Start-ups Education Machine Learning 162

SurveySensum

MARCH 3, 2022

in seconds using machine learning. The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. It uses social media, emails, messaging apps, in-app tools, and other digital mediums to collect and monitor data, patterns, and feedback. . Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Aquire

JULY 20, 2021

Here are a few things to ask yourself along the way that can help you optimize digital experience: Is your site discoverable in search engines? It could also be much more complex, taking advantage of machine learning and AI to offer hyper-relevant services. Does it have enticing titles or tags?

Retail 98

Retail Start-ups Omnichannel Customer Journey Map 98

Transcosmos

FEBRUARY 5, 2019

As the name implies, robotic process automation (RPA) is a technology that deploys bots with artificial intelligence and machine learning capabilities to perform recurring tasks through automation. The Google App Engine is an example of PaaS. The Google Compute Engine is an example of IaaS.

Artificial Intelligence 52

Artificial Intelligence Data Entry Engineering Technology 52

Aquire

FEBRUARY 2, 2022

An added benefit of knowledge bases is that each article is discoverable from search engines, contributing to your site’s SEO (search engine optimization) efforts. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

CSAT.AI

FEBRUARY 27, 2019

Consumer contact now includes email, online chat, social media outlets and even online video/audio support. Case in point, Google prediction: “The Google Prediction API provides access to cloud-based machine learning capabilities including natural language processing, recommendation engine, pattern recognition, and prediction.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Customer Service Life

MARCH 5, 2018

This is called innovation, and now we have things like speech analytics and machine learning to kick improvement into hyperdrive. Things have changed in recent years, and there are now many new ways customers can reach support including chat, social media, and a variety of other messaging channels.

Innovation 60

Innovation Contact Center Machine Learning Social Media 60

Lumoa

JUNE 14, 2023

Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience. A survey of over 3,200 random customers revealed that an overwhelming 75% would likely share their negative experiences with friends and family.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Peter Abah.

Contact Center 210

Contact Center CRM Technology Technology 210

Intercom, Inc.

MAY 14, 2018

Social Media : Noisy and fragmented. 96%: The vast majority, almost 96%, of bloggers drive traffic through social media, with 64% through SEO and 58% through email marketing ( Orbitmedia, 2017 ). Content as a growth engine for your business. They want to solve problems and learn new things. Social media.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

Intercom, Inc.

DECEMBER 12, 2018

Buffer – social media publishing. Buffer allows you to manage your entire social media strategy from one place and collect reports from across your networks. Alternatives: Sprinklr, Sprout Social, Hootsuite, MeetEdgar. In 2018, however, there’s finally an alternative to doing this by hand: machine learning.

Technology 223

Technology Technology B2C B2B 223

SugarCRM

MARCH 22, 2022

That can include but isn’t limited to sending email drip campaigns, launching and managing ad campaigns, posting on social media, and gathering contact information and other data relevant to leads. Marketing automation relies on software programs, artificial intelligence, and machine learning to handle repetitive tasks.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Social Media Data Entry 48

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Glossier’s customer service department responds to buyer messages and comments on social media.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale. They want to be seen as individuals.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

JULY 20, 2023

Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Engage with customers proactively and positively across social media and other online platforms. Evaluate and refine marketing strategies to effectively reach the target audience.

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

AUGUST 25, 2020

The remaining 40% can be used for lead acquisition through SEO, advertising, social media, and other methods popular in your industry. Using machine learning algorithms and NLP, the chatbot also acts as a self-service tool on your website to give your visitors the answers they seek in a jiffy.

Customer Acquisition 83

Customer Acquisition Customer Retention Machine Learning Social Media 83

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. LinkedIn : [link] /. Website : [link]. possibly in the world.”. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

NOVEMBER 28, 2018

The platform is easy to customize, accessible from almost anywhere, has a robust report engine and offers numerous integrations, including the ability to sync data from tools that don’t talk directly to one another. We love LeadGenius because this tool combines the power of machine learning with the intuition of human researchers.

Sales 192

Sales CRM Customer Relationship Management Start-ups 192

Qualtrics

JULY 8, 2021

As organizations around the world look to re-think the experiences they deliver moving forward, we’re excited to announce DesignXM — a powerful new research and testing engine for experience design to help organizations design the experiences people want next.

Machine Learning 26

Machine Learning Engineering Social Media Technology 26

Qualtrics

OCTOBER 6, 2021

In today’s environment, customers and employees are empowered to share their experiences and expectations with anyone, on any channel, at any time — the volume of indirect and unstructured feedback being volunteered by people through social media, reviews, and many other channels is growing at an unprecedented pace.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26

Qualtrics

APRIL 5, 2021

Today’s researchers can gather insights through email, SMS, social media, websites, and many more channels and leverage the immense processing power instantly available in the cloud to analyze billions of data points through widely available research software. Social media. Powerful analytics.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. But traditional fact-checking and automated content filters are no match for the power behind disinformation and misinformation.

Social Media 208

Social Media Machine Learning Start-ups Government 208