SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Integrations. Great customer support.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Help Scout

MAY 25, 2021

When your business is small and you have a low volume of support requests, using a distribution list or shared Gmail or Outlook mailbox may be an effective way to handle customer service. Outlook shared mailbox Best for very small teams that are already using Outlook. Price: Free for current Outlook users.

Outlook 104

Outlook Start-ups Social Media Finance 104

Zendesk

DECEMBER 14, 2022

Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. It’s harder to embrace new channels, like social media or messaging. You can also bring multiple support channels—email, social media, live chat, SMS, etc.—under

Social Media 52

Social Media Outlook Start-ups CX 52

Zendesk

NOVEMBER 4, 2021

Customers have also started using new, more flexible support channels to interact with brands, such as messaging and social media. At this point, you can purchase a service to cover any portion of your business operation, whether it’s a sub-component of HR, finance, sales or marketing. It’s also given us a larger talent pool.

CRM 52

CRM Social Media Sales Outlook 52

Zendesk

JULY 21, 2021

More often than not, the answer ends up being related to finances or the timeline—both of which can block your ability to finalize the deal. Tailor your questions, remarks, and outlook as if the sale is as good as done. This question gives you an opportunity to address the customer’s pain points.

Sales 98

Sales Start-ups Outlook Technology 98

ClientSuccess

JULY 11, 2017

The key to ensuring every employee shares this outlook is for metrics or qualitative goals to be tied to each department and each role, designed to measure customer satisfaction and success. Listen to everything your customers have to stay, both through surveys and through less traditional methods like social media.

Outlook 40

Outlook Social Media Finance Customer Retention 40