ECXO

APRIL 2, 2023

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

ECXO

APRIL 2, 2023

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Totango

NOVEMBER 19, 2019

Use a Customer Data Platform to compile all customer data and touchpoints from internal teams, such as: Financial. Totango Scorecards). Renew customers on time and work with Finance to update contracts. Here’s how: Bring All Your Data Together. Customer Experience. Customer Success. Track the Customer Experience.

Scorecard 64

Scorecard Finance Touchpoint Customer Retention 64

Totango

NOVEMBER 19, 2019

Use a Customer Data Platform to compile all customer data and touchpoints from internal teams, such as: Financial. Totango Scorecards). Renew customers on time and work with Finance to update contracts. Here’s how: Bring All Your Data Together. Customer Experience. Customer Success. Track the Customer Experience.

Scorecard 48

Scorecard Finance Touchpoint Customer Retention 48