Remove Finance Remove Scorecard Remove Text Analytics Remove Touchpoint
article thumbnail

Improving CX though Continuous Loop

ECXO

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.

article thumbnail

Improving Customer Experience though Continuous Loop

ECXO

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.