five-decisions-contribute-to-the-delivery-of-a-meaningful-apology 
Customer Bliss
APRIL 23, 2015
In challenging times, beloved companies make decisions grounded in humility and grace, offering resolutions that honor customers, and show an intention to mend the relationship. Five decisions contribute to the delivery of a meaningful apology. They know when things go off track.
SurveySensum
SEPTEMBER 7, 2023
A CSAT Survey on delivery experience – ‘On a scale of 1 to 5, how satisfied are you with your overall experience with our delivery service?’ Imagine you bought a washing machine from Amazon that was delivered this morning. Your washing machine still needs to be installed, and they expect you to recommend it to others!
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