Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Execs In The Know

MAY 2, 2022

According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. Personalized coaching technologies to seamlessly track, measure, and act on agent performance needs on an individualized basis and identify personalized KPIs and goals.

CX 97

CX VOC Customer Journey Map Contact Center 97