Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Registration is open now! Learn More.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Execs In The Know

APRIL 29, 2022

Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. How can program data be used to identify inefficient processes and technology and drive change?

CX 98

CX Actionable Insights Touchpoint Technology 98

Execs In The Know

MARCH 14, 2022

The tactical decisions pertain to specific needs or technology applications, such as how many agents to hire or what use cases your chatbots will be built around. There is a lot of promising innovation in this space and all of it is digital. This isn’t to say you need to make a wholesale switch to digital.

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Beyond Philosophy

JANUARY 3, 2017

These centers of customer interaction now represent the principal touch-point with customers; and beyond technology, they have the capability to generate and manage a continuous flow of customer information, and to increase customer loyalty and advocacy behavior. What Rosenbluth said holds up two decades after first being published.

CX 76

CX Customer Loyalty Contact Center Start-ups 76

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore. Fuji in Japan.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Beyond Philosophy

JUNE 7, 2016

It doesn’t require that much in the way of financial investment, innovation or ingenuity. Can technology create customer delight? Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. TD Bank’s “Bank Human Again” marketing campaign. Be distinctive.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Customer Service Life

JUNE 26, 2017

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I came away from the conference with a couple new books on my reading list: Kaleidoscope: Delivering Innovative Service That Sparkles by Chip Bell. Click here to read the original. Books I plan on reading. Were you at the conference?

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Hodusoft

MARCH 22, 2024

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida. HoduSoft’s Participation: What to Expect? With booth no.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Steven Van Belleghem

MAY 26, 2023

Especially in these uncertain and often difficult times, there is a lot of value in that comfort, even though consistency obviously does not sound as ‘sexy’ as innovation. It keeps innovating with new menu items and keeps revamping existing ones to match changing tastes. McDonalds excels at both. million gallons of water per year.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. Todd’s keynote kickoff told a compelling story about the value of investing in technologies like self-service solutions and better agent tools, while always maintaining a focus on the customer experience.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Beyond Philosophy

JULY 4, 2016

All things digital and innovative, especially mobile access and communication, is now consuming both attention and resources at many organizations. Digital innovation in banking can be seen in the transformative way people transact and organize their finances. Brand Equity.

Retail 90

Retail Innovation Finance Technology 90

Execs In The Know

MAY 2, 2022

According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. Personalized coaching technologies to seamlessly track, measure, and act on agent performance needs on an individualized basis and identify personalized KPIs and goals.

CX 97

CX VOC Customer Journey Map Contact Center 97