Service Quality Institute
FEBRUARY 14, 2024
Very few firms are willing to gamble real money when they screw up. Northeast Delta Dental is a non-profit. Here is the link for Northeast Delta Dental’s 2024 payouts. They only paid out $1,248.08 in 2023 with 7 requests. This is the only firm I know of that guarantees their promises with money.
Service Quality Institute
FEBRUARY 7, 2023
Very few firms are willing to gamble real money when they screw up. Northeast Delta Dental is a non-profit. Here is the link for Northeast Delta Dental’s 2022 payouts. This is the only firm I know of that guarantees delivery promises with their own money. Maybe that is one of the reasons their market share is so high.
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ClearAction
AUGUST 22, 2020
Objective: provide non-customer-facing groups with relevant insights to guide their strategies, policies, processes and hand-offs. Customer lifetime value (CLV) is the cumulative profit stream over the duration of a customer’s interest in a brand category. Voice-of-Customer Almost-Free. Compelling Action.
CX Journey
JULY 14, 2016
Many leaders will be familiar with the renowned expertise in marketing that has been taught for years in FMCG firms like Unilever or Proctor & Gamble. Paul Laughlin has over 20 years experience of leading teams to generate profit from analysing data. What do they think, feel, and do about "getting this job done?"
Qualtrics
JANUARY 16, 2019
Who should go: Survey researchers and practitioners in academia, media, government, the non-profit sector, and private industry. Featured speakers: Kirti Singh-Chief Analytics & Insights Officer, Proctor & Gamble. American Association for Public Opinion Research Annual Conference. Date: May 16-19, 2019.
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