Remove Gaming Remove Net Promoter Score Remove Social Media Remove Structured Data
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric.

article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric. The Net Promoter Score is often called " The Only Number You Need to Grow ". The score should be above 0. A company usually follows a set of KPIs.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric. The Net Promoter Score is often called " The Only Number You Need to Grow ". The score should be above 0. A company usually follows a set of KPIs.