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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83
Sentiment Analysis Compliance AI Social Media 83
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Top 14 Ways to Build an Effective Customer Experience Strategy

Aquire

SEPTEMBER 18, 2021

Eliminate bad design early in the game. Practice social listening. Social media is where customers are usually the most honest and vocal. Reduce churn with predictive analytics. Hire people who have a customer experience mindset, even if they’re not in customer-facing roles. Research your competitors.

Customer Experience 98
Customer Experience Social Media AI Predictive Analytics 98
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