Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Aquire

SEPTEMBER 18, 2021

Practice social listening. Social media is where customers are usually the most honest and vocal. Reduce churn with predictive analytics. Asking for feedback is the best way to close this gap. Here’s how: Use post-interaction and real-time feedback surveys. Research your competitors. Personalize interactions.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85