Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Aquire

SEPTEMBER 18, 2021

Customers were asked to rate how they were feeling based on this scale. Pay attention to customer feedback. According to research from Bain & Company, 80 percent of companies believe they are providing great customer service, but only 8 percent of customers agree with them. Practice social listening.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98