Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Aquire

SEPTEMBER 18, 2021

Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology. This experience can be enhanced by AI tech. Here are some benefits of AI: Enable auto-responses to routine customer queries, guiding your audiences with carefully curated content.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98