Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

Sprinklr

AUGUST 5, 2021

Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms.

Innovation 143

Innovation Sports Social Listening Social Media 143

Sprinklr

JULY 22, 2021

And, maybe, their achievement is so spectacular, it becomes a viral moment of “social gold” as well. Some self-professed Olympic Games super fans at Sprinklr spun up these real-time Listening Dashboards to help you track the digital conversations around the games as they happen — a virtual front row seat.

Sports 98

Sports CXM Gaming Social Media 98

SurveySensum

DECEMBER 21, 2023

Now, let’s talk about some of the best practices to handle negative reviews on social media. 16 Best Practices on How To Handle Negative Reviews On Social Media When going through negative social media reviews, implementing best practices can be a game-changer. Here’s why these steps are essential: 1.

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Hodusoft

OCTOBER 14, 2022

It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Some more features that make contact center software a game changer. It integrates all the conversations across different channels to deliver exceptional customer support. to generate reports. Click-to-call . Power dialer.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Aquire

SEPTEMBER 18, 2021

Eliminate bad design early in the game. Practice social listening. Social media is where customers are usually the most honest and vocal. Hire people who have a customer experience mindset, even if they’re not in customer-facing roles. Then, pay attention to the details. Research your competitors.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98