Hodusoft

OCTOBER 14, 2022

Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Integrating CRM into your e-commerce contact center software equips agents with all the customer data. Integrating CRM into your e-commerce contact center software equips agents with all the customer data.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Eliminate bad design early in the game. Practice social listening. Social media is where customers are usually the most honest and vocal. This information will allow you to build customer personas that you’ll later use to shape your strategy.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SugarCRM

FEBRUARY 11, 2020

Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime. Staying Top of Mind with Paid Social Media Advertising.

Social Media 26

Social Media Education Social Listening Start-ups 26

SugarCRM

FEBRUARY 11, 2020

Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime. Staying Top of Mind with Paid Social Media Advertising.

Social Media 20

Social Media Education Social Listening Start-ups 20