Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

SurveySensum

DECEMBER 21, 2023

But have you ever thought about why negative reviews happen on social media? Well, negative social media reviews happen for different reasons. Sometimes, it’s because customers expect something but get something else. Now, let’s talk about some of the best practices to handle negative reviews on social media.

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Hodusoft

OCTOBER 14, 2022

Modern customers expect to be served equally across all channels. An omnichannel contact center software can help businesses to meet this expectation. It integrates all the conversations across different channels to deliver exceptional customer support. Some more features that make contact center software a game changer.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

ECXO

APRIL 10, 2024

In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Aquire

SEPTEMBER 18, 2021

Ask yourself: how can your customer experience strategy help you achieve your long-term goals? What gaps exist between customer expectation and actual experiences? Where do we stand now in terms of customer experience? Start from there and ask: what do we need to make sure customers go through this stage seamlessly?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 22, 2021

Most brand-based social selling occurs on LinkedIn, Twitter, and Facebook, all of which we’ll look at individually later on. This type of selling is not about closing the deal, it’s about playing the long game. Your customers expect social selling. They’re even a little suspicious of those that don’t.

Social Media 98

Social Media Sales Start-ups Social Listening 98