Healthcare Machine Learning Omnichannel Unstructured Data 
Uniphore
SEPTEMBER 22, 2021
Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Omnichannel conversation analysis. Leading solutions will use machine learning to guide the technology in recognizing and classifying elements.
Execs In The Know
MARCH 4, 2022
Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Choose a customer journey analytics solution that learns over time.
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