3 patient experience problems that can be tackled with CX solutions
Qualtrics
SEPTEMBER 23, 2019
For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location. Its NPS went up double digits, too, as a result. The positive stories create engagement and help establish a connection to the customer.
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