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Lessons from the Pandemic to Improve Your Customer Experience Now

Bill Quiseng

We got everyone involved at all levels of the organizations, followed local, state, and federal guidelines which changed week-to-week, and innovated, looking at every possible solution to keep us safe. Is it time to consider upgrading to a customer relationship management application instead of using the contact feature in Outlook?

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Startup Founders Weigh In on CX Innovation in a COVID-19 Era

1 to 1

At the recent MIT Sloan Retail Conference 2020: Modeling the New Normal , a panel of startup founders shared their experiences adapting to the changes brought on by the COVID-19 pandemic and their outlook on a new retail landscape. The post Startup Founders Weigh In on CX Innovation in a COVID-19 Era appeared first on 1to1 Media.