Bill Quiseng

APRIL 25, 2021

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. Is it time to consider upgrading to a customer relationship management application instead of using the contact feature in Outlook? Involve everyone.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

Customer Bliss

OCTOBER 25, 2018

You’ll hear an excerpt from Vishal Bhalla , VP and CXO of Parkland Hospital , whose 2-year journey with hospital visits inspired him to serve and become a leader in healthcare. The desire to align his purpose with action placed him in an entirely new industry, working in a hospital that also aligned with his values.

Hospitality 64

Hospitality Hospitality CX Customer Experience 64

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. What is guest experience?

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

1 to 1

DECEMBER 18, 2020

At the recent MIT Sloan Retail Conference 2020: Modeling the New Normal , a panel of startup founders shared their experiences adapting to the changes brought on by the COVID-19 pandemic and their outlook on a new retail landscape.

Innovation 32

Innovation E-commerce CX Outlook 32

ClientSuccess

MAY 8, 2020

As you look at the impact of the Covid crisis on SaaS businesses around the globe, it seems to be shaking out as follows: If you’re a SaaS CEO in a highly impacted industry such as travel & hospitality, retail, or food & beverage you’re getting devastated. My heart truly goes out to you.

Outlook 83

Outlook Engineering Sales Start-ups 83

Hodusoft

MARCH 15, 2023

Apart from finding answers to these questions, you might be looking for more knowledge about IP PBX software and overall outlook. Another industry that accounts for the third highest IP PBX market share is the hospitality and travel industry. “How cost-effective is IP PBX software compared to another type of phone system?”

E-commerce 52

E-commerce Hospitality Hospitality Outlook 52