What is Voice of the Customer? 25 Experts Give Best Practices
Callminer
FEBRUARY 27, 2019
Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Save your reputation by keeping an eye on social media. Aim to be anticipatory. It’s more elevated than that. demographics) and implicit (i.e.
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