InteractionMetrics
JULY 22, 2019
You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. The State of Patient Satisfaction.
InteractionMetrics
JULY 22, 2019
You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. The State of Patient Satisfaction.
Callminer
FEBRUARY 27, 2019
Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Direct VoC data alludes to any touchpoints along the client journey whereby the customer anticipates that the business is listening to them.
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