SurveySensum

DECEMBER 2, 2021

NPS Benchmark for Industries and Affecting Factors. Bird’s eye view of NPS benchmarks across industries. Going beyond the benchmark NPS: How can SurveySensum help? Bird’s eye view of NPS benchmarks across industries. To get a brief idea of where your business stands in terms of NPS, you must know the industry benchmark.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

Qualtrics

JUNE 20, 2019

There are more than 11,500 Post Office branches around the UK, making it the country’s largest retail network. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Each of its branches is unique, each having its own quirks. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44