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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane.

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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. How many manufacturers will survive as the market for personalised road transport collapses? His five simple examples brought it home more powerfully than I have ever done before.