CX Day 2017: 3 Weeks to Go!
Confirmit
SEPTEMBER 11, 2017
From a metrics perspective, their NPS® has increased from the low 30s to over 50 since implementation and response rates range between 15 and 30%, something that few surveys (even great ones) achieve in the long term. Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well.
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