Confirmit

NOVEMBER 16, 2020

Everyone from customer or employee experience practitioners or wider insights teams will find advice and top tips, from 25 businesses in over 10 industries, guaranteed to inspire action. We are proud to share the success of such innovative and people-centric teams. Voice of the Customer Voice of the Employee Case Studies eBooks.

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VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

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Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

SEPTEMBER 22, 2019

We are proud to share the success stories of such innovative and people-centric teams. NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. Customer feedback identified and drove product improvements, leading to NPS of +53. Voice of the Customer Case Studies.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. How Do You Build a Voice of the Customer Program? Voice of the Market.

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Voice of the Customer VOC Net Promoter Score Customer Journey Map 40