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6 New Year’s Resolutions to Improve CX in 2022

Aquire

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. This is a resolution many of us have made at some point. Happy holidays!

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Top Contact Center Industry Trends for 2023

Fonolo

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. . Last year was no exception. .

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How Technology Is Forging the Future of Sales

SugarCRM

Now more than ever, companies need the power of data insights and predictive analytics to navigate the new normal. Sales is now a serious cross-business function, driven by technology, data, and innovation. This leveled the playing field for vendors of all sizes. The Buyer Lifecycle. Let the Platform Do the Work.

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models? Three key differentiators to look for.