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VOE Voice of the Employee Predictive Analytics Voice of the Customer Text Analytics Customer Experience Management Machine Learning Social Media Customer Experience CX More Related Topics >
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Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40
VOE Text Analytics Structured Data Voice of the Employee 40
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Looking to the Future – What's Next for CX?

Confirmit

DECEMBER 14, 2016

They also looked at key learnings from some of the world’s leading VoC programs, including: Getting the exec team on board: The importance of predictive analytics to inform smarter decisions delivering true business value. identified some of the future trends that will drive these best practices forward in 2017 and beyond.

Predictive Analytics 40
Predictive Analytics CX Structured Data VOC 40
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