5 Best Experience Management Metrics
ClearAction
OCTOBER 12, 2022
NPS, CSAT, FCR, Health / Effort Score, etc.) Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. Similarly, Health Score combines NPS + overall satisfaction + Service inquiries + product usage. in root cause analysis. They can be combined as a super index.
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