Execs In The Know

JANUARY 26, 2024

Impact of Customer Perception of Agent Location If the customer believes that the person they are speaking to is in another country, that has a relationship with the Net Promoter Score (NPS). This improvement comes through better training, enhanced knowledge bases, and agent-assist technology. the NPS was +20.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

ClearAction

JANUARY 6, 2021

This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. 12) Stop over-relying on customer experience technologies.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Waypoint Group

APRIL 13, 2022

Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? How will you know if the Net Promoter Score is “statistically significant” (your leadership will ask!) ? … How do I maximize adoption in my organization?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40