Key Driver Analysis Net Promoter Score Technology VOC 
ClearAction
JANUARY 6, 2021
This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. 12) Stop over-relying on customer experience technologies.
Waypoint Group
APRIL 13, 2022
Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? How will you know if the Net Promoter Score is “statistically significant” (your leadership will ask!) ? … How do I maximize adoption in my organization?
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