Execs In The Know

JANUARY 26, 2024

Summary COPC’s Credit Card Key Driver Analysis findings highlight that agent knowledge and issue resolution are the strongest drivers of customer satisfaction. This improvement comes through better training, enhanced knowledge bases, and agent-assist technology. about their issue was +44. the NPS was +20.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

Confirmit

MAY 12, 2018

These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today. Resources like technology, people, and money are limited.

Key Driver Analysis 40

Key Driver Analysis VOC Voice of the Customer Technology 40

ClearAction

JANUARY 6, 2021

Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. 12) Stop over-relying on customer experience technologies. Traditionally, customer experience budgets are over-extended on technologies and anemic on everything else.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 90

CXM Non-Profits Close the Loop CX 90

Waypoint Group

APRIL 13, 2022

What processes do you need in place to make the technology produce those results? Why it matters: We’re all in the Customer Success business these days, including your vendors, and most are keen to focus on adoption (usage) of the technology. … How do I maximize adoption in my organization?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40